Dispute Resolution Policy

1. Complaints
Making a complaint

1.1 If you have a complaint relating to the System, its installation or this agreement generally, you can make a complaint to us by:
(a) calling us on our telephone number as set out in the Quote; or
(b) giving us written notice of this, by post or email.

1.2 We will handle your complaint in accordance with our standard complaint’s procedures. If we have volunteered to be bound by the CEC Solar Retailer Code of Conduct, then these procedures will comply with that Code, and with the Australian Standard on Complaints Handling AS ISO 10002-2006.
If you are still not satisfied

1.3 If you are not satisfied with the outcome of your complaint, you can refer the complaint to with the relevant Fair Trading or Consumer Affairs office in your state or territory, as follows:

ACT: Office of Regulatory Services Phone: (02) 6207 3000
NSW: Fair Trading Phone: 13 32 20
NT: Consumer Affairs Phone: 1800 019 319
Qld: Office of Fair Trading Phone: 13 74 68
SA: Consumer and Business Services Phone: 13 18 82
Tas: Consumer Affairs and Fair Trading Phone: 1300 654 499
Vic: Consumer Affairs Phone: 1300 558 181
WA: Consumer Protection Phone: 1300 304 054